Frequently Asked Questions (FAQs)
1. General Information
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What is Letterman Jacket Custom? We specialize in high-quality, handcrafted varsity and letterman jackets, offering custom designs for individuals and teams.
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Where are you located? Our manufacturing unit is based in Lahore, Pakistan, from where we ship our premium products globally, including the USA.
2. Ordering & Customization
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Can I customize my jacket? Yes! We offer extensive customization options, including materials, colors, and personalized patches or embroidery.
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How do I find my size? Please refer to our Size Guide on the product page. We offer various fits, from slim-fit to 90s-style baggy designs.
3. Shipping & Delivery
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Do you ship to the USA? Yes, we ship all over the United States and other international locations.
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How long will it take to receive my order? Since each jacket is handcrafted, production usually takes 7-10 business days, followed by 5-7 days for international shipping.
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Will I get a tracking number? Once your order is dispatched, we will provide a tracking number via email so you can monitor your shipment.
4. Payments
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What payment methods do you accept? We accept all major Credit and Debit cards (Visa, MasterCard) through our secure payment gateway.
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Is my payment secure? Absolutely. We use industry-standard encryption to ensure your personal and payment details are 100% protected.
5. Returns & Refunds
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What is your return policy? We accept returns within 14 days if the product is defective or does not match your order specifications. Please refer to our Refund Policy page for details.
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Can I return a custom jacket? Customized jackets are made specifically for you and cannot be returned unless there is a manufacturing defect.